FAQs – Dylemma

Frequently asked questions

It’s our way of ensuring polishers and cutters are fairly included in the value they help create—not just paid for labor.

We’re new as a brand—but not new to the trade. The hands behind Dylemma have been here for decades.

For people who don’t wait for permission. If that sounds like you, you’ll fit right in.

Yes. Our pieces are designed to be worn often, not handled carefully.

Comfort, balance, and durability are non-negotiable for us.

Yes. Lab-grown diamonds are chemically and visually identical to mined diamonds.

Same sparkle or even better than natural diamodns. Same durability. No shortcuts.

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Yes. If it’s unworn and in original condition, returns and exchanges are straightforward. No awkward emails required.

We have very competent individuals at every step of fulfilment ensuring quality and making sure that the right pieces are delivered to the right people.

However, we're humans after all, so for mistake on very rare occasion, we will send you a replacement immediately, no questions asked.

Yes. Ring resizing is available for 7 days because real hands aren’t standard sizes.

Details are shared on the product page. To avoid the inconvenience of delays of wearing your favourite pieces, it is advisable to refer to the size charts refer to your ring size.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.