Easy Returns, No Overthinking
Buying fine jewelry should feel exciting—not stressful. If your piece isn’t the one, we’ve made returns and exchanges simple, transparent, and human.
The Basics
- Returns: Within 30 days of delivery
- Exchanges: Within 45 days of delivery
- Condition: Unworn, unaltered, and returned with original packaging and certificates (where applicable)
How to Start a Return
Just email us at info@dylemma.store with your order number. We’ll guide you through the next steps—no back-and-forth, no fine print games.
What to Know (The Honest Part)
- Items must be in original condition. Worn or damaged pieces can’t be accepted.
- Custom, engraved, resized, or made-to-order pieces aren’t eligible for standard returns.
- Missing certificates (where applicable) may incur a replacement fee.
- Original shipping costs aren’t refundable unless we made a mistake.
- Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.
Made-to-Order & Cancellations
We start crafting made-to-order pieces shortly after purchase.
- Cancellations after production begins may include a processing fee.
- Engraved or custom-sized pieces can’t be canceled once production starts.
Refunds
Once your return reaches us, our team inspects it within 3 business days. Approved refunds are issued back to your original payment method.
One Last Thing
Please reach out before sending anything back—we’ll share the correct return address and make sure everything goes smoothly.
Still unsure? That’s okay. Talk to us. We’re here to help you decide, not push you into one.
